Links to support pages - for further assistance and clarity of information.Your company name - lets them know who the sender is.The booking or transaction ID - for easy reference purposes.However, unlike alerts, text confirmations need to be fairly detailed. They both aim to communicate something important to the customer. Sending text confirmations are pretty similar to sending alert messages. Stay tuned for more exciting discounts from us. Order Confirmation - Thanks for using your promo code “IO20” at In N’ Out! 20% discount applied to order #7954. Your e-ticket document has been sent to your email. Your PNR is AB7753 for flight BA4807 on Sun, 20th Oct from LAX to JFK at 18:30. Only provide them with relevant information to make the message easier to grasp. Remember, the goal of these messages is to get the customer’s attention immediately. When sending messages as alerts and updates, it's important to always include mentions of: the information they need to take action on immediately (like rescheduling).Information that is essential to them (like delivery information).SMS notifications and alerts about your customers’ purchases and deliveries must be brief. Ross has been canceled due to an emergency. To track your parcel, visit Sample 2ĭear Sam, we regret to inform you that today’s session with Dr. Chris, your package has been shipped - ETA: 9-10 A.M. These are powerful calls to action that prompt the client to engage with your text immediately. Everything else unnecessary information.Īlso, notice how we’ve included words like “ learn more”, “ now”, “ hurry” and “ get started”? Only use text messaging here to show your recipients that you have something they need. There’s no time to beat around the bush - you have a few seconds to catch their attention before they move on.Īvoid lengthy, detailed messages that don’t directly address a customer’s wants. They’re supposed to interest and engage your subscribers immediately. Your marketing and promotional messages have to be crisp and concise. Hurry! This flavor is for a limited time only. Hey Brandon, we’ve stocked our shelves with assorted mint cookie treats for you. Hi Bryan, your fav messaging partner now lets you instantly engage with social media leads! Tap to get started. We’re eager to serve you better, pls reply to this msg now with R for Red Wine, W for White, P for Rose Wine. Hello Elize, thanks for subscribing to USWines. Hey Erin, thanks for shopping at Clothstore! We’ve got tons of exciting deals in our upcoming Fall Collection. Sales and Marketing Text Messages Sample 1 Use these sample text messages to customers to engage your audience irrespective of the occasion:ġ. To help you get started, use these SMS templates for your business text messaging needs.
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